faq

❤️ do you take custom orders?
i offer custom sizes for pet collars! but i don’t currently take full custom design requests for other items. still—i’d love to hear your ideas, so feel free to reach out on my socials!

❤️ how do i know what size to get for my cat’s collar?
each listing has a guide on how to measure your cat’s neck. if you’re unsure, please dm me and i’d be happy to help you figure it out!

❤️ can you make collars for dogs too?
yes! the collars i make are perfect for cats and small dogs. i’m also planning to make dog-specific versions with bigger beads soon, so stay tuned!

❤️ what if i need a different size than what’s listed (pet collars)?
just message me! i’ll do my best to make a collar that fits your fur baby perfectly.

❤️ what kind of clasps do you use for collars and bracelets?
collars use breakaway clasps for safety and are made with strong elastic. for bracelets, i use lobster clasps with extensions so they're easy to wear!

❤️ are your collars safe for pets?
yes—but always supervise your pet if they’re not used to wearing accessories. misa (my cat) wears them daily with no issues 💕

❤️ how do i care for the jewelry or collars?
for collars:
↳ remove before baths, avoid harsh chemicals & tugging, wipe gently with a soft cloth, and store in a cool, dry place.
for jewelry:
↳ avoid perfume, lotion, or water. remove before swimming, bathing, or exercising. store in a dry place to keep it looking cute!

❤️ do you offer returns or exchanges?
not at the moment—but i’m working on setting up a process in the future!

❤️ do you ship internationally?
i’m planning on it! right now, customs and shipping costs are tricky, but if you're open to higher shipping fees, message me and we can talk options 💌

❤️ can i request specific colors or charms?
i try to offer a wide range of colors and charms, but not everything is available in every shade. i always do my best to give options you’ll love!

❤️ do you offer gift wrapping or gift notes?
yes! gift services are available for a small extra charge. just add the “gift upgrade - add on” listing to your cart and leave a note at checkout with your message. we love helping you gift something special!

❤️ what’s the freebie for $35+ orders?
you’ll always get a free sticker! plus, if you spend $35 or more (before shipping), you get free shipping too 🎁

❤️ do you offer bundle listings if i want to buy multiple items?
yes! i offer bundle sets for jewelry and matching pet items (like collars + bracelets). for now, i link related items in each product description to make browsing easier.

❤️ when will my order ship?
everything is made to order by just me, so please allow 1–3 business days before your order ships. it depends on how many orders are coming in, but i always make sure your piece is high quality and carefully packed. thank you for being patient with my small shop 💕